Coverage, clearly laid out.
Whole Brain Solutions is in-network with a number of major insurers in both states. We also accept private pay. Insurance benefits vary — please contact us to confirm your coverage before your first session.
We do not accept Medicare or Medicaid products. Insurance benefits vary — please contact us to confirm coverage before your first session. A Good Faith Estimate is available upon request.
We do not accept Medicare or Medicaid products. Insurance benefits vary — please contact us to confirm coverage before your first session. A Good Faith Estimate is available upon request.
Private pay is available across all locations. Some supplemental services — including Nutrition Coaching and Reiki Healing — are offered primarily through private pay rates. Contact your location for current session rates and cancellation policy.
We do not accept Medicare or Medicaid products. Insurance benefits vary — please contact us to confirm coverage before your first session. A Good Faith Estimate is available upon request.
Under the No Surprises Act, you have the right to receive a Good Faith Estimate of expected charges for services. We're happy to provide one on request — just ask your intake contact.
Current clients can manage sessions, invoices, and payments through our secure client portal.
Payment questions
It depends on the state and plan. In West Virginia we're in-network with Aetna (commercial), BCBS/Highmark, Peak Health, PEIA-UMR, TRICARE, The Health Plan (commercial), and UHC/Optum. In North Carolina we're in-network with Optum, UnitedHealthcare (including UBH), BlueCross, and BlueShield. We do not accept Medicare or Medicaid products. Benefits and copays vary by plan — we recommend confirming with your insurer before your first session.
You can still work with us through private pay, and in most cases we can provide a superbill that you submit to your insurer for possible out-of-network reimbursement. Your insurance company determines whether out-of-network benefits apply to your plan.
Session fees vary by clinician, session length, and format. Your intake contact will share current rates before you book, so there are no surprises. If cost is a concern, tell us during intake — we'll be honest about what's possible.
Under the federal No Surprises Act, you have the right to receive a written estimate of expected charges for services before you begin. We provide Good Faith Estimates on request — just ask your intake contact and they'll prepare one.
Cash, checks, HSA cards, and credit or debit cards. Ongoing sessions are billed automatically through our secure client portal (SimplePractice) once you're set up.
Yes — a late-cancellation or no-show fee applies when sessions are missed without adequate notice. Your intake contact will share the exact policy and any exceptions before you begin.